Refund policy

Changed your mind? Within 30 days of buying, you get a full refund, no questions asked.

This covers Pinlo, Pinlo Plus and the upgrade to Plus.

How to ask for a refund

Any of these works:

• Use the link in your Paddle receipt email.
• Look up your order at paddle.net and request it there.
• Email us at hello@pinlonotes.com with the email address you bought with. We’ll take care of it.

Paddle, our reseller, sends the money back to the payment method you used. It usually reaches you within 5 to 10 business days, depending on your bank.

After a refund

Your licence for what was refunded ends, so please stop using that version. Your notes stay yours: export them first if you like (Settings → Export). It’s free.

After 30 days

We can’t promise a refund after 30 days, but write to us if something is wrong. We’d rather fix it.

Bought somewhere else?

If you bought Pinlo through the Microsoft Store, the Store’s refund process applies to that purchase.